@Sunsetsearider I’ve been paid in full since 11/03/2020 and my build isn’t “planned” until late May/early June. it was originally planned for February build
I do agree 100% with @Camper1088. I have called many times and all I ever get is a voice mail and nobody has ever returned my calls. E-mails have taken from 3 days to still waiting for reply
Yes. Josh seems like a great human with good products and an easy to navigate website…
Peace.
GFC does an Instagram live stream where they actually talk to people and connect to people via video. that would be the best place I would recommend getting physical contact from GFC.
That is not where I want to have a customer service interaction with a company that has yet to deliver a product. I first sent GFC money 2 years ago and they’ve been promising a newsletter and other customer service focused products since before that but still nothing. They are big enough now that they should step back from the hype machine on instagram and focus on the customers just a little bit more.
Consistent customer service is one of the best ways to get people to feel good about your business. Bad things happen, deadlines get missed, warranty issues occur, but the communication determines how those things are perceived. When there’s an issue and emails go unanswered but there are 37 stories on instagram it’s hard to feel like they care about people who have already bought in.
I know a few months ago they were doing a video chat with someone on Instagram live. The person kinda of had the same issues with no information being given to him after he paid in full.
A week or two after the person did the live video chat He came back and said they the problems were solved. I really don’t believe that they are paying attention to these forms. I know back in December they lost a few guys and they were the ones were really active here. I’m not condoning anything that is going on at all. I’m just saying try to get some information out of them live on the Instagram live stream they do it every Tuesday 7 PM MST.
My issues with the GFC pre-order is they make it seem that the only thing holding up your build start is the payment. When actually they don’t even have anything planned.
They were pushing me to pay and confirm my build in November (#1200’s). This was prior to V2 but they would have definitely known my build would be a V2 so all the options would be voided by the pending V2 release.
Upon the release of V2 they again send out emails making it seem like my pending options and final payment are what’s holding things up. “Don’t loose your place in line…” kinda feeling. No time for a welcome kit! When in reality they have no real idea when your build will start. So I chose a color from my computer and paid up with a “March” build but have since not gotten any updates and see build numbers past mine being delivered.
I totally understood my camper would take 1 year to get. But all the talk of improvement to timelines seems more of a tactic to get early full payments. Seems like their attempts to accelerate the delivery’s worked against them. Anyways, can’t wait for my unit one day.
You also must remember the dates are “build start”. Does that mean cutting metal and turning wrenches or does that mean typing some information into a spreadsheet? Definitely open to interpretation, so a build complete date would be better.
so 1 person got help out of how many of us wanting help and trying to get help but there is no help coming. also some of us don’t use instatwit or douch-a-gram
and I second @Chuck.D’s entire post
I’m not arguing that it doesn’t work but do you feel that is acceptable customer service? I don’t feel like I should have to blast a company on social media to get a simple response.
Seems weird to me. In my brain email and phone are critical and social media isn’t even in the radar for customer service. I will say though that times must be a changing as I get easily 95% of my questions about my GFC parts on Instagram.
But I am nearing in on the big 40…
No I do not believe that is acceptable. Just trying to help the masses out with a way to get direct contact from them since they won’t reply to anybody’s emails or phone calls. What I do know about business is when a business is in fear of losing business because of a lot of bad Word of mouth they tend to start changing their practices. I’ve had my GFC since November and traveled quite a bit and have ran into well over 20 or 30 people waiting to get their GFC they have a deposit on. Not one of them know anything about these forms. They all follow GFC on Facebook or Instagram.
All valid points here. You’re all right IMO. However… what can you actually count on from GFC? It’s simple and has always been true. You’re gonna get a tent on top of a box that sits on your truck. That’s it. When you get, how you get, and what it looks like has always changed. I’m not saying you shouldn’t want or expect more for your $$$$ but it is what is. Some get just what they want and just when they want it and others just don’t.
Both my v1 and v2 purchases took less than 3 months to build/pick up by buying reservation spots of existing holders lol.
Picking up v2 next Monday and I am stoked. Sucks for all the negative experiences but as far as time frames go…the writing has been plastered on the walls since the inception of their campers. Even more so if you don’t own a tacoma or tundra - which they were always transparent about those platforms being priority.
I have had nothing but great customer service - even when one of my v1 hinges failed right before a 10 day stretch to Colorado. Definitely frustrating but shit happens. Still enjoyed every minute of the trip and the v1 camper even with a broken hinge/door. Hopefully y’all get taken care of. I know I have.
-Bryo
Sorry you didn’t get the communication you needed. Perspective is perspective and I don’t take anything away from your perceived reality in the matter. I know they’ve been trying to get more customer service people on board.
I will say they will make a wrong right by driving all over the US to fix things so you got that going for you. Next week they are driving to Seattle while dropping off a camper to fix an issue that popped up on my camper.
Wasn’t this post labeled something else just a few days ago? At this point, what would you need to make you happy? If it was reasonable, they may try to do it.
BTW - I love their service, and their product. This will be the 2nd GFC I’ve purchased. Always good to share a different perspective, no?
Cheers
My experience has been good so far. I knew about wait times, deposit, etc, going in, and made the choice to pay in full at the appointed time per the company’s procedures. I will have my GFC installed in early May after about a year wait after buying my spot from another person. I have been anxiously waiting for the phone call to set up my install appointment, but when I had questions, even non GFC questions about suspension for example, I exchanged emails with Mike, and Taylor. I had several phone conversations with them as well, and a young lady who called me a couple of weeks ago to tell me that John would be calling me in a few weeks to set up my install. John called this morning. I was expecting a June install date, now I’m a month ahead of schedule. Just wanted to share my experience. Sorry that some of you have had a bad one.
What’s a “rear tent lock”?
The V1 campers had no way to lock the tent closed. There was an aftermarket solution made by josh edgar. Works well, but not sure if he makes them anymore. The V2 campers have a tent locking mechanism, I think.
Peace.
Oh. for sure. Appreciate the reply 