Glad I saw this…
I ordered my awning in December and no word or follow-up since. There is no phone number listed on the site and a few emails I’ve sent have gone unanswered. Hope it’s just supply chain and moving buildings, but a generic, “sorry for the delay” email seems appropriate. Hope to get my awning before it really gets hot!
I salute all of you and your patience but there is ZERO reason to not list a contact number or not reply to email. Especially the latter. I’d stop payment via the Credit Card company and support another business.
Alu-cab. I haven’t compared them side by side but they look pretty damn similar. I sure like mine.
If you have the 270 AluCab mounted up - the only question I had left was what mounts and how does it interact with the side doors. Maybe you have some info in another post about this?
I’m traveling today so can’t get you a link. But yes there’s a bunch of info on another post.
I use 2 gfc mounts and one custom from @AlexaB
There’s another thread I posted in about it: Kinsmen on a V2
I’ve been contacting Kinsmen on/off since ordering the GFC V2 in July. I offered to drive from FL to SC to help with measurements/get a prototype bracket made, since they didn’t have one to test. Communication was lacking, but I always got a response in a week or so. When the 270 awning went on sale with the V2 bracket, I ordered immediately, and shot them another email saying I was excited and congrats/etc. Fast forward three months later, just after the lead time estimate, I mentioned to them that I was about going to be in the area on four separate occasions in the near future and offered to pick-up and save them on shipping. That’s when communication pretty much stopped, each time I was in the area, I got a response a week+ later saying it wasn’t ready. I tried a final time in the beginning of April but I still haven’t received a response (that was two+ weeks ago).
I get it, things happen and lead times get pushed out, but the lack of response/communication for myself, since I was in contact so much, and others that ordered, is really disappointing. I think many would be OK waiting longer, as long as there was some form of official updates, and not having to dig through social posts to see what is happening. I’ll continue to hold off for a few weeks, but I’ll cancel and go with the AluCab if I don’t have something in a months time.
I just received an update from kinsmen, they also included an explanation of the events that are causing the delay as well as a spread sheet showing your order number status in the process.
So thankful I have been patiently waiting for this, having an extremely strong leg less awning is a must, having to pack up in a sudden wind gust is a no no, I want something that can handle that.
My order is looking to be a few weeks out.
I wrote them on Thursday explaining they NEED to send out an update or they should expect orders to start being cancelled. I have a follow-up with them next week to see how I can help with this process/engaging with customers (type of work I do).
Thank you for helping, I knew they were having growing pains, and with all the other offerings in the market I didn’t want to compromise. Stoked to see my order number on a list and where it’s at production wise is very relieving, considering it was a $2000+ purchase
That’s good news! Radio silence is not fun
I agree 100%. This reply requires 25 characters = stupid.
I was going g to order a kinsman for my Gofast. I have to reconsider my options now.
I’m going back and forth between the Kinsmen and the Alucab - I hear @jedgar will be making a bracket for the Alucab soon so am leaning towards that. I like the weight a lot better and it’s still a great looking awning.
I can go down to my local shop and put hands on the shadow awning. I can’t do that for the Kinsmen. AluCab shadow is really nice and has all the guy lines, poles, tent stakes, rain post - all integrated. This will be my 270 if I get one.
Several of the alu-cab canopy campers come with the awning already installed … those gears shouldn’t be turning but turn they do…
I thought so until I saw an alu cab awning all mangled up (on the internet)
Buy once, cry once.
Saddest thing to see is your awning all folded over the wrong way on your rig when you get back from a short ride or hike and the winds pick up before you get back.
You have a good point. Just ordered the Kinsmen… now I can pray for impatient people so my build date gets moved up.
Are you saying the AluCab awnings are worse than the Kinsmen? They look darn near identical to me with the difference being there are probably more AluCabs out there than Kinsmen. Not saying one way or the other, but I am genuinely curious.
The alucab has a built in leg, rain pusher outer, and guy lines for wind should you need it - but is sold as a stand alone 270. I can go to the local shop and hang my body weight on their demo and it is all good. I have never even seen a picture of a kinsmen on a v2…
Not being argumentative but buy once, cry once … seems like you are stating a strong preference and I am curious as to why.
I can’t speak for @Medicfung but I liked the Kinsmen better out of the gate. I liked the idea of a stand alone that didn’t need poles and guy lines that I would eventually trip over or clothes line myself (haha - who is going to save the medic?). I read about the concerns with the weight, so started looking at Alucab. As I digest, I realize most of these campers are going on smaller trucks where the extra weight is probably more of a concern… I’ve got a 2500 full size truck so decided what with only about a $500 price difference at that price point, I might as well bite the bullet and get what I was leaning towards in the first place.
I don’t get my GFC until late July, so will only have a short wait time after that for the Kinsmen.
My personal opinion is the kinsmen is built more sturdy as a leg less awning. Just looking at the arms that span across, they’re ladder style. the cloth material is superior, auto lock open, holes on each arm for legs if you so desire, edges have brass eyelets and taped for guy lines.
And made in USA, which counts for some of us