V2 GFC. I’ve had it for about a year and the side door zipper started to come off. I emailed GFC and they offered to either send me a new tent or swap it out for me if I came to Bozeman. I’m in SLC, UT so we popped down to Bozeman for the weekend and they swapped us into a new tent. The whole thing was a super painless process and I really appreciate the support from everyone at GFC. Thanks yall!
Thats great! They really crush it with their customer support!
Had the same issue on my V2 and they immediately contacted me, offering to fix my tent or send supplies to fix myself. I have a few more camping trips planned this year so haven’t gotten around to sending it in, but as always blown away by their CS
Down to Bozeman from Salt Lake? … isn’t that the long way around (J/K)
Had the same issue (small window delamination) with my GFC about 7 months after purchasing new. Their CS gave me the same 2 options, replace on my own or eventually when they opened it, schedule a warranty ticket at the OC location. Luckily the OC location wasn’t too far from me (hell of a lot closer than driving to MT). I just had to find the time where it was just bothering me too much and didn’t have trips planned and work schedule allowed. Replacement took about 2 hours and that’s including the water intrusion fixes and awning removal I forgot they requested me to take off. Eventually will go back to have my bulb seal replaced as they need all the wiring/electricals disconnected to fully remove the tent off the bed rails. I do give GFC/OC location a 5-star for their service and follow-through.