DripRails and MagSpots are a little bit behind schedule due to powdercoater delays. Sorry for the inconvenience and if you need to cancel your order or have any questions please reach out! Hoping to get them both back this week.
Hey @jedgar It looks like Iām a bit behind the curve, but just trying to figure out if the drip rails will be back? Would love to order a set, if so. Thanks!
Hoping for this week still!
@jedgar Got the Steups brother. Thank you again. Your ingenuity and generosity are both much appreciated
I placed an order for drip rails. Love my magspots and stepup! Thanks for making my camper more wife friendly!
How did you place an order for the drip rails? Theyāre sold out on the websiteā¦
I got on the pre-order a while back.
Awesome thanks! DripRails do make wives happier. ha
Iād be willing to pay a little extra for shipping if I can have them delivered by 9.9
Fingers crossed!
Ugh sorry man! I donāt think I am going to get them back in time to make that happen. Iāll know more Tuesday and will let you know. Text or email me if you want a refund.
Sorry for the delay to everyone!
No worries at all! I appreciate the offer, but understand anything related to supply and logistics right now tends to run behind.
Weāre just happy people make rad stuff for rad campers.
Another DripRail & MagSpots update:
I just learned my powdercoat guy has been on vacation this last week so I will find out details early next week. I had left a month and a half of extra time so that I wouldnāt miss the timeframe I set, but that was clearly not enough time.
All these unexpected delays are NOT the customer service I want to deliver. I am sincerely sorry for the delays to everyone. I will update more as soon as I know. Again if anyone is frustrated and wants a full refund just let me know.
- Josh
Josh,
I tried to email you but your email bounced back?
Kyle
DripRail Update:
I wanted to let everyone know that the DripRails got delayed again. If you had other items in your order they will be shipping out tomorrow morning.
My powdercoater told me everything was ready to be picked up this afternoon(finally!), but when I went to pick them up the quality was horrible. These are in a very high abuse area up on top of the camper so I am not ok with a poor quality powdercoat. They are going to redo them for me, but they need to sandblast then re-coat so it may be a week or more until I get them. I apologize for the delays and if you need to cancel your order I am happy to refund you in full.
These delays are not the level of customer service I want to give so please let me know if you have any questions or concerns.
Thanks,
Josh
You are an honest businessman and inventor. We will support you because of this. Thank you for believing in quality.
Looking forward to getting those DripRails! I really admire that high level of commitment to your customers.
DripRails came back today and look great! All pre-orders have been packaged and will be dropped off at the post office tonight!
Thanks to everyone for the patience with all the delays!
Bought!!
looking forward to them!
Tracking shows they will be delivered on Wednesday! Weāre looking forward to installing them. Thanks again for the updates, and outstanding products!