Internal reality right now is actually the opposite, but your opinion is probably rooted in the truth of your experience. And if you’ve had anything less than stellar in that regard, I take responsibility.
This is Graeme btw.
Last January (‘24) I bought out my former partner and we have spent the last year building systems and bringing on passionate enthusiasts internally back at GFC rather than having it be just a manufacturing focused business. We are working on the brand that y’all love. That said, there have been a lot of systems to build in order to have a sustainable business as we grow. Kind of a put your own mask on before helping others thing, as some areas of the business have been historically underdeveloped. Especially external facing components, like customer service.
People that you know and love, (Thomas and Collin for instance) have recently come back into the brand after leaving a few years ago. These are the people that built the forum, have organized community events, and made this place what it is. Our turnover right now is at record lows, and we have an insanely talented team.
Regarding the forum, WS6616 is right, the forum has been a place where we get to see people that enjoy the product and community share stoke, build ideas and meet new folks. Facebook is a lot more casual observers and usually involves more people that don’t know they can reach out to the team directly if they have any product related questions.
We are thankful to have you guys here, and I’m not arguing that we can’t do a better job. Just know that our team cares more than most folks could imagine. I honestly could not be more excited for the future of the brand, and I’ve been here since it started. Out of a 900 ft^2 subletted shed and a coffee shop.
PS
Thomas is looking into the systems for the pudding badges. There is some automation that tracks everything we need to look at. We had a meeting on this last week after a few of yall have brought it up.
